Return, Refund & Loaner Policy
CPAPselect.com will accept returns on any unopened product within 30 days of the original ship date. A 20% returns processing fee will be subtracted from the original cost and a credit for the difference will be issued. Shipping costs are not refundable. Please note that any product that has been opened cannot be returned.
To avoid this, we make every effort to help you be sure of sizes and features of all items prior to purchase. We offer detailed product pages, a mask sizing guide as well as Return Insurance on mask purchases. As always, please call us if you have any doubt or question about your order before it ships. We can be reached at 716 932-7582.
CPAPselect.com will accept returns on merchandise sold that have manufacturing defects. If the product you purchased has defective materials and/or workmanship, please contact us first for trouble shooting and then, if required, an RMA# will be issued to you via email.
CPAPselect.com will deal with the manufacturer on your behalf to have the item fixed or replaced with the exact or like item under the warranty policy. Please note that any associated shipping cost to return merchandise to CPAPselect.com is not covered in any warranty situation.
No credits, refunds, or replacements will be issued until we have received the products into our facilities and examined them.
Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure!
As this is medical equipment of a very personal nature, all machines to include CPAP, BiPAP Humidifiers, and related products cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not. CPAP and BIPAP warranty decisions for repair or replacement are made by solely by the manufacturer.
Machines (CPAP and BiPAP) which are experiencing functional issues and are no longer under manufacturer warranty MAY be able to repaired by the manufacturer. This policy varies by manufacturer. A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment.
Returned items should be sent after receiving authorization (RMA #), along with a written explanation to:
Loaner machines are offered for a flat rental fee to customers whose machine purchased from CPAPselect.com is in need of repair or replacement. If you decide to rent a loaner from CPAPselect.com, we provide a return label for your malfunctioning machine to be shipped in for evaluation. We will also provide a return label so you can send back the loaner to CPAPselect.com once your machine has been returned. We will do our best to meet your requests for the type of loaner you would like, however loaner brands and models are subject to availability.
Loaner machines will be set to the prescription on file for you and may not include comfort features such as pressure relief.
You must return your loaner machine within 14 days of your repaired or replacement machine being shipped to you. If a loaner machine is not returned to us within 90 days from the date we ship out the replacement machine, we will not fill any future orders.